Clinic Policies

Hours of Operation:

  • 7:30am – 5:30pm (Building Hours Monday-Friday)
  • 8:00am – 5:00pm (Phone Hours Monday-Friday)
  • 8:30pm – 4:30pm (Appointment Times Monday-Friday)
    • These are the times we begin and end taking appointments
  • 9:00am – 12:00 pm (Only Saturday’s our clinic is on call)

After Hours:

  • Petcetera Animal Clinic shares emergency calls with Kindness Animal Hospital ( Grand Forks ) and Peterson Veterinary Clinic ( East Grand Forks). In case of an emergency, you can call our main clinic at (701) 775-0549 and if we are not on call, the call will be forwarded to the appropriate hospital.
  • It is imperative that you call before you bring your pet to the hospital because you need to make sure you are going to the correct hospital for that day.

 Appointments:

  • Please schedule your appointments in advance, as this ensures that there will be a spot open for your pet(s) to be seen by our Doctors/staff.
  • We accept walk-ins, but please note that we cannot guarantee we will have openings on that day.
  • Please let us know if you have multiple pets as this allows us to schedule more time for you.
  • If you cancel, just give us a call as soon as possible, we know unexpected circumstances can arise.

Surgery admits and discharges:

  • Pets scheduled for surgery should be brought in from 7:30am – 8:30am
  • Your pets normally can come home from 3:00pm – 5:00pm that same day.
    • We must keep them until this time to monitor their post-surgery recovery.

Payment Options:

  • Cash
  • Check
  • Credit Card
    • Visa
    • MasterCard
    • Discover
  • Veterinary Pet Insurance (VPI) – Must be paid for up front then VPI will reimburse
    • “VPI gives our clients the financial resources they need to approve life-saving procedures they may not be able to afford otherwise.”
    • VPI provides pet insurance for:
      • dogs
      • cats
      • birds
      • exotic animals
    • VPI policies help pay for:
      • office exams
      • diagnostic tests
      • medical treatments
      • prescription medication
      • anesthesia, surgeries
      • radiographs and other imagings
      • hospitalizations
    • To learn more about VPI benefits, policies offered, and how you can sign up , contact VPI at: