3/18/2020
Dear Petcetera Clients,

The time has come for us to implement our emergency protocol regarding the current pandemic. This decision has not come lightly, but we will heed the warning from the CDC, US Government, and AVMA to move forward with social distancing in an effort to interrupt transmission of this virus.

As of March 20th, 2020, we will no longer allow clients or deliveries within the facility. I want to assure you that, at this time, we will still be operating to provide comprehensive and compassionate care to our clients and their pets. We are doing this in an effort to remain healthy and continue to provide care to you during this difficult time.

The following protocol will be our standard operating procedure until further notice. All elective surgeries, comprehensive dental cleanings, and routine wellness appointments will be postponed at this time. We will still be evaluating and treating patients with medical concerns. Patients that have time sensitive vaccines (puppies, kittens, Lyme vaccine boosters, or required for admission to another facility) will also be examined and vaccinated.

In order to achieve the social distancing, all patients will enter and exit the building with clinic personnel in personal protective equipment. Clinic personnel will come out to your vehicle, retrieve your pet, and bring them into the facility. A licensed veterinary technician will be speaking with you, by phone, prior to your appointment to obtain relevant medical history, address questions and concerns, and relay information at the doctor’s request. In complicated cases, the Veterinarians will be speaking with the owners, by phone, to discuss diagnostic testing, treatment options, and plans. Once a plan has been made, the veterinary staff will contact you, by phone, to receive payment for services and go over any questions or instructions. The patient will then be brought back to your vehicle by clinic personnel. We ask that you stay in the parking lot, with your phone ready, to assist in these communications.

Medications and prescription diets that need to be picked up will be curbside. This means that you will call with your request. The staff will fill your medications/diets and take payment over the phone. Once you are in our parking lot, you will call the clinic and someone will bring your items out to your vehicle. We ask that you plan ahead to ensure a smooth and efficient transfer.

Emergencies and end-of-life concerns, such as euthanasia, will be addressed case by case. If you have specific concerns, please call and speak with our staff. We know that there will be special situations that arise, and we will do what we can to work through them. Our priority right now is to avoid complete disruption of services, which is what will happen if one of our staff becomes infected and exposes the entire staff. Please know that we understand your concerns and we will all need to work together with patience and understanding to get through this difficult time.

Please take care of yourselves, stay healthy, and protect your families by avoiding social contact as much as possible right now. We will update as changes develop.

Sincerely,
Dr. Stacy Lord and the Petcetera Staff